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(Mascom CEO Jose Couceiro) Mascom receives highest complaints rate Kabo Ramasia Leading wireless network provider Mascom has received the highest number of customer complaints by any service provider in the industry. Botswana Communications Regulatory Authority (BOCRA) recently released a report for the complaints and disputes leveled against local service providers, the report depicts trends in respect of numerous customer complaints in their usage of the mobile networks. Dubbed “Complaints Received By BOCRA For The Period April – September 2017’’ the emerging data reveals that of recorded queries, Mascom registered the most complaints. “During the period under review, BOCRA received Thirty-Seven (37) complaints from consumers of communications services. The complaints concerned, among others, billing, missing airtime and data bundles, faulty telephone lines, slow internet speeds, mobile money and termination of contracts. Five out of thirty-seven complaints were on...
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More autonomy planned for school heads Kabo Ramasia Staff writer The Ministry of Basic Education will soon implement a new arrangement that will see School Heads assuming complete responsibilities of their schools’ affairs including the management of school finances. Sources reveal that the ministry hopes to efficiently manage the procurement of books in government which has been a challenge for years. The Business Weekly & Review has learnt that the procurement system in use at the ministerial Headquarters was disadvantaged students and the learning process as students could go for weeks without books. This books shortage crisis led to parents having to buy books for their kids, overburdening them with unnecessary costs. This week a highly placed source at the troubled ministry told this publication that due to delays associated with the current system, a decision has been taken to decentralize by way of depositing funds in schools accounts to hand o...
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